ResourcesWhite paper
Where AI belongs, and where it doesn't
A practical map of AI in an association or nonprofit, sorted by what happens when it is wrong. Drafting and summarizing, answers to members and donors, and decisions about people each need a different level of care. Some uses we would decline to build at all.
In short
- Sort uses by the cost of a mistake, not by how impressive they are.
- Drafting and summarizing for staff: start here.
- Member and donor answers: only from their own record, with a way to a person.
- Decisions about people: AI prepares the file. A person decides and gives the reasons.
- Review only counts if the reviewer has the time and the evidence to disagree.
- Decide how you will measure it before you switch it on.
ForAnyone deciding where AI fits in their organizationTime to readAbout 25 minutesUse itBefore you say yes to any AI proposal
- The question that sorts every use
- Drafting and summarizing
- Answers to members and donors
- Decisions about people
- What we would decline to build
- How you know it worked
- The use-case triage table
Rather talk it through?
A 30-minute conversation about your systems and what's getting in the way. You leave knowing what would help.