ResourcesWhite paper
The hidden payroll
Every organization pays for its systems twice: once in licenses, and again in the staff hours spent re-keying, reconciling, chasing and fixing what those systems do not do. The second bill never arrives, so nobody budgets for it. How to count it honestly, and how to put it in front of a board.
In short
- Count tasks, not people.
- Ask the people who do the work, and believe them.
- Times a year, times minutes, times people.
- Separate what would go from what would stay.
- Lead with hours and capacity. Dollars come second.
- Never promise a staff cut you will not make.
ForAnyone who wants to know what their systems really costTime to readAbout 25 minutesUse itBefore any budget or systems conversation
- Where the hidden payroll comes from
- The staff-time worksheet
- Four kinds of quiet work
- A worked example
- How to count it honestly
- Taking it to the board
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A 30-minute conversation about your systems and what's getting in the way. You leave knowing what would help.