We love Salesforce. And hope you do too.

We are looking for a talented Salesforce Developer to design world-class Salesforce applications for our evolving CRM requirements. As a Salesforce developer, you will be responsible for developing customized solutions within the Salesforce platform. You will also analyze project objectives, create customer workflows, and troubleshoot errors.

To ensure success as a Salesforce developer, you should have extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems. Ultimately, a top-class Salesforce developer can create dynamic and scalable Salesforce applications that meet the changing needs of the company.

Salesforce Developer Responsibilities:

• Meeting with project managers to determine CRM needs.
• Developing customized solutions within the Salesforce platform.
• Designing, coding, and implementing Salesforce applications.
• Creating timelines and development goals.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Writing documents and providing technical training for Salesforce staff.
• Maintaining the security and integrity of the application software.

Salesforce Developer Requirements:

• Bachelor’s degree in computer science or software engineering.
• Previous work experience with application and software development.
• Experience developing customer-facing interfaces.
• Advanced knowledge of Salesforce CRM platforms.
• Proficient in MYSQL, Apex, JavaScript, Native, and VisualForce.
• Working knowledge of mavensMate or eclipse.
• Good communication skills.
• Ability to problem solve high-level software and application issues.
• Ability to project manage.

Responsibilities:

• Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
• To proactively maintain regular engagement with key client contacts in line with client expectations.
• Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
• Responsible for the development of the operational talent pool by optimising the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognised
• To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams
• Successfully delivering and managing peak trading period in the retail industry
• Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
• The continuous identification implementation of operational best practice through interaction with the wider team
• Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.
• Selecting, effectively managing and coaching Operations Managers
• Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams
• Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream
• Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong call centre management experience is essential to be a success in this role
• Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
• Excellent leadership, people management, communication and influencing skills at a senior level
• Experience of working in an Outsourcing or contact centre operation
• Experienced in managing large multi-site /Multi skilled contact centres
• Ability to build and maintain strong client relationships
• Ability to demonstrate been able to translate business strategy into day to day delivery
• Strong commercial understanding and previous accountability for profit targets
• Setting and reviewing Quality performance standards
• Setting and reviewing of organisational / productivity objectives in line with the commercial contract
• Managing Client Engagement
• Responsible for Business Continuity
• Ability to manage and influence key stakeholders

Roles & Responsibilities:

• Provides technical consultation on various aspects of the product and solutions based on the customer’s business requirements.
• Create, run and present a measurable BRD/FSD (Blueprint) that aligns a customer’s technical business needs to that of the Salesforce Solutions
• Responsible for designing/architecting the solution and development part with the help of development for large-scale customers;
• Validates solution components and provide solution walkthrough with customer; Identify technical issues / risks and present alternatives to alleviate or resolve
• Guide and support team across multiple client engagements by providing technical thought leadership and guide team on standard methodologies for design & development.
• Hire and retain great talents in the SFDC practice through innovation and maintaining high energy and fueling intrinsic motivation.
• Drive innovation within the practice/team by creating/identifying re-usable components, tools, accelerators & as well work on increasing adoptions of these accelerators during delivery

Skills:

• Have proved capability in architecting solutions independently and design software on the force.com platform with hands-on participation in building the solution for large implementation.
• Good technical foundation including; Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc.
• Must possess Developer, Administrator, Sales, Service Cloud certifications.
• Deep and extensive knowledge, experience of force.com technical platform including apex, triggers, batch Apex, Visualforce etc. Knowledge of sophisticated VisualForce components, Chatter API, including integration
• Experience with the Lightning Framework on force.com & JavaScript frameworks, design patterns.
• Master of Agile methodology & experience in designing workflow rules to carry out business processes
• Proven competence working cross-culturally is required.